Privacy Policy

Last Updated: March 2026

Introduction

SmartFall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fall detection and health monitoring application.

1. Information We Collect

Personal Information

Account Information: Name, email address, date of birth, phone number, medical history
Health Data: Fall incidents, vital signs (heart rate, blood pressure), activity levels
Device Information: Device identifiers, sensor data, location information
Usage Data: Login times, feature usage, interaction patterns

Automatic Collection

Device Data: IP address, browser type, operating system, pages visited
Cookies & Tracking: Session information, preferences, analytics data

2. How We Use Your Information

We use collected information to:

Provide and improve our fall detection services
Monitor your health and alert caregivers of emergencies
Personalize your experience
Communicate with you about service updates
Ensure compliance with healthcare regulations
Prevent fraud and secure your account
Conduct research and analytics

3. Data Security

All personal and health data is encrypted in transit (HTTPS/TLS)
Data at rest is encrypted using industry-standard algorithms
Access to health information is restricted to authorized personnel
Regular security audits are conducted
We comply with HIPAA and other applicable health regulations

We do not sell your personal data. We may share information with:

Caregivers: When you designate them to monitor your care
Healthcare Providers: With your consent, for medical purposes
Service Providers: Third parties helping us operate (encrypted/secured)
Legal Compliance: When required by law or to protect safety

5. Your Rights

You have the right to:

Access your personal data
Request corrections to inaccurate information
Request deletion of your data
Opt-out of marketing communications
Request a data portability report

To exercise these rights, contact us at privacy@smartfall.app.

6. Retention

Active Account: Data retained while your account is active
Inactive Account: Data retained for 24 months after last login
Health Records: Retained per healthcare regulations (typically 7 years minimum)
Legal Holds: Data may be retained longer if required by law

7. Children's Privacy

SmartFall is not intended for children under 13. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.

8. Changes to This Policy

We reserve the right to update this privacy policy. Changes will be communicated via email or in-app notification.

9. Contact Us

For privacy concerns:

Email: privacy@smartfall.app
Support Phone: 1-800-FALL-911
Mailing Address: SmartFall Support, [Address]

This privacy policy is effective as of March 2026 and may be updated periodically.